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Thank you for choosing Shea Beck Body Butter, —your skincare journey is our top priority. We believe in transparency, trust, and ensuring that every purchase supports a positive experience with our handcrafted, natural body care.
To help you shop with confidence, please take a moment to review our Store Policies, including important information about returns, exchanges, and our guidelines for full-size products and sample-size minis.
Your satisfaction matters, and we’re here to support you every step of the way.
RETURNS & EXCHANGES
30-Day Satisfaction Guarantee (Full-Size Products Only)
We stand behind the quality of our handcrafted Shea Beck Body Butter. If you are not completely satisfied with your full-size purchase, you may request a return or exchange within 30 days of delivery.
Your satisfaction matters, and we want you to feel confident choosing our products.
Please Note: Sample-size minis (15g / 0.53 oz testers) are not eligible for refund, return, or exchange. These are clearly listed as tester sizes intended for sampling scent and texture before purchasing a full size.
Why Sample Sizes Are Final Sale
Our mini samples are 15g (0.53 oz) tester jars. Because of their small quantity and purpose, they cannot be resold, sanitized, or verified for safety once shipped.
For hygiene, product integrity, and customer safety:
All sample-size purchases are final sale and non-refundable.
We encourage customers to use minis to explore scents and formulas before choosing a full-size product.
How to Start a Return (Full-Size Items Only)
To initiate a return or exchange for eligible items:
Email: info@sheabeckbodybutter.com
OR
Use our Contact Us page.
Include the following:
1. Order number
2. Item(s) you would like to return
3. Short explanation of your request
We’ll guide you through each step.
Condition of Returned Items
To qualify for a full-size product refund:
1. Items must be unused, unopened, and in original packaging
2. All labels, safety seals, and accessories must be included
Returns that do not meet these conditions may be denied.
Reminder: Sample sizes do not qualify for return or refund regardless of condition.
Return Shipping
Customers are responsible for return shipping costs unless:
- The incorrect item was shipped
- The item arrived damaged
We recommend using a trackable shipping service to ensure safe delivery.
Sample-size products do not qualify for return shipping reimbursement.
Damaged Or Defective Items
Quality Assurance
Each product is handcrafted and packaged with great care.
If a full-size product arrives damaged or defective, please contact us within 7 days of delivery.
Samples are final sale but may be replaced only if the container is visibly damaged upon arrival (e.g., leaking or cracked).
Replacement or Refund
For verified (provide image) damaged or defective full-size items:
We will replace the item at no additional cost, OR
Issue a refund if the replacement is unavailable
Shipping costs are non-refundable.
Order Cancelations
Cancellation Window
If you need to cancel or modify your order, please contact us within 4 hours of placing your order.
Once your order is processed or shipped, we are unable to make changes.
Contact Us
If you have any questions or concerns about our store policies, don't hesitate to reach out to our customer support team at info@sheabeckbodybutter.com. We are here to ensure that your experience with Shea Beck Body Butter is nothing short of exceptional.
Thank you for choosing Shea Beck Body Butter for your skincare needs. Your satisfaction is our commitment.