RETURNS & EXCHANGES

Our Quality & Order Accuracy Guarantee 

At Shea Beck Body Butter, we proudly create handcrafted, small-batch skincare using pure, natural ingredients. We are committed to quality, care, and order accuracy, and we want you to feel confident shopping with us.

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If something isn’t right with your order, we’re here to help.

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Returns & Refund Eligibility (Full-Size Products Only)

We accept returns or refunds for full-size products when all of the following conditions are met:

• Product is unused and unopened

• Product is returned in original packaging

• Request is submitted within 30 days of delivery

• Return approval is received before sending items back

Returns that do not meet these conditions may not be approved.

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What We’re Happy to Make Right

We will gladly assist with:

• Incorrect item(s) shipped

• Products damaged during transit

• Leaking or defective containers

• Fulfillment or packing errors

Please contact us within 7 days of delivery and include photos if applicable so we can resolve the issue promptly.

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What Is Not Eligible for Return or Refund

Due to the personal-care nature of skincare products and our handcrafted process, we are unable to accept returns or refunds for:

• Scent preference or fragrance strength

• Products that have been opened, used, tested, or “gently used”

• Texture variations caused by natural ingredients

• Melted or softened products due to warm weather

• Products that do not meet personal expectations once opened

• Sample-size minis (15g / 0.53 oz testers)

• Orders marked as delivered by the carrier

• Lost or stolen packages after delivery confirmation

Fragrance and product feel are highly personal. For this reason, we strongly encourage customers to explore scents and textures using sample sizes before purchasing a full-size product.

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Please Note: Sample-size minis (15g / 0.53 oz testers) are not eligible for refund, return, or exchange. These are clearly listed as tester sizes intended for sampling scent and texture before purchasing a full size.

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Sample Sizes – Purpose & Final Sale Policy

Our sample-size minis (15g / 0.53 oz) are designed specifically to help customers experience the scent, texture, and feel of our body butters before committing to a full-size purchase.

 

Because samples are:

• Offered in small quantities

• Intended for trial and evaluation

• Unable to be resold, sanitized, or verified once shipped

All sample-size products are final sale and not eligible for return, refund, or exchange.

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This policy helps us maintain hygiene standards, product integrity, and fairness for all customers.

 

Return Shipping Costs

• If the return is due to our error (incorrect item, damaged or defective product), Shea Beck Body Butter will cover return shipping.

• If the return is not due to our error, the customer is responsible for return shipping costs.

 

Original shipping fees are non-refundable.

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How to Start a Return (Full-Size Items Only)

To initiate a return or exchange for eligible items:

Email: info@sheabeckbodybutter.com
   OR
Use our Contact Us page.

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Include the following:

1. Order number

2. Item(s) you would like to return

3. Short explanation of your request

 

We’ll guide you through each step.

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Condition of Returned Items

To qualify for a full-size product refund:

1. Items must be unused, unopened, and in original packaging

2. All labels, safety seals, and accessories must be included

Returns that do not meet these conditions may be denied.

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Reminder: Sample sizes do not qualify for return or refund regardless of condition.

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Return Shipping

Customers are responsible for return shipping costs unless:

- The incorrect item was shipped

- The item arrived damaged

We recommend using a trackable shipping service to ensure safe delivery.

Sample-size products do not qualify for return shipping reimbursement.