Returns and Exchanges

1. 30-Day Satisfaction Guarantee:

We stand behind the quality of our shea body butter. If you're not completely satisfied with your purchase, you have 30 days from the delivery date to initiate a return for a full refund or exchange. Your satisfaction is our utmost priority, and we want you to feel confident in choosing Shea Beck Body Butter.

 

2. How to Initiate a Return:

To initiate a return, please get in touch with our customer support team at info@sheabeckbodybutter.com or through our Contact Us page. Provide your order number and a brief explanation of the reason for your return. We'll guide you through the process and ensure a seamless experience.

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3. Condition of Returned Items:

To be eligible for a return, the product must be unused and in its original packaging. Please include any accessories, labels, or tags that came with the product. We reserve the right to refuse returns that do not meet these criteria.

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4. Return Shipping:

Customers are responsible for the cost of return shipping, except in cases where the product is damaged or the wrong item was sent. We recommend using a trackable shipping service to ensure that your return reaches us safely.

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Damaged or Defective Items

1. Quality Assurance:

We take great care in ensuring that our products reach you in perfect condition. In the rare event that you receive a damaged or defective item, please get in touch with us within 7-days of receiving your order.

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2. Replacement or Refund:

We will gladly replace the damaged or defective item at no additional cost to you. If a replacement is not available, we will issue a full refund for the purchase price, including any shipping fees.

 

Cancellations
 

1. Order Modification or Cancellation:

If you wish to modify or cancel your order, please get in touch with us as soon as possible within 4 hours. Once an order has been shipped, we cannot change or cancel it. In such cases, please follow the return process outlined above.

 

Contact Us

If you have any questions or concerns about our store policies, don't hesitate to reach out to our customer support team at [info@sheabeckbodybutter.com. We are here to ensure that your experience with Shea Beck Body Butter is nothing short of exceptional.

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Thank you for choosing Shea Beck Body Butter for your skincare needs. Your satisfaction is our commitment.